FAQ

Funds deposited through electronic payment systems are credited to your account almost immediately. The processing time is limited to 15 minutes.

Deposits made with a credit card or a cryptocurrency wallet may take up to 24 hours to process. If your account has not been recharged after more than 24 hours, please contact our support team with your payment confirmation.

If a deposit fails, take a screenshot of the error screen, clear the cache, and restart your browser or application. If the funds have not been debited, try making a deposit again. If the failure repeats, send a screenshot of the error to support chat.

If money has been debited but not deposited, please contact support. Please provide the following information when contacting us:

1. your account ID;
2. the situation's description;
3. a screenshot of the problem that occurred when charging;
4. payment confirmation: a screenshot of the transaction if you deposited through an electronic wallet; a payment statement in PDF format for a bank transaction; and a screenshot and hash of the transaction for a cryptocurrency deposit.

1. When recharging your account, make sure you know the minimum deposit amount shown in the pop-up window for the payment method you chose.
2. Fund transfers shall be made in accordance with the amount stated by you when placing a request on the site.
3. Transferring funds to the details should be done only once with a single payment.
4. Before completing the payment, double-check that the recipient line contains the information supplied on the website.
5. After making the payment, you must enter the confirmation code (if needed) that was sent to your device.

The payment type you choose will affect the withdrawal time.

Payment processing and e-wallet withdrawals can take up to 15 minutes. Withdrawals to bank cards can take up to seven working days, while withdrawals to cryptocurrency wallets can take up to twenty-four hours.

The reason for the rejection is stated in the withdrawal rejection message.

The primary reasons for the withdrawal request's denial.

1. Only after wagering the deposit with a coefficient of 1.1 can it be withdrawn.
2. If there is an active bonus, funds cannot be withdrawn.
3. Withdrawal of funds is not possible if the account is in the "application for documents" condition.
4. Withdrawals should be performed using the same information that was used to deposit the account.
5. When withdrawing funds from cryptocurrency wallets, the amount removed must be proportional to the total amount of deposits made using this method.

You can always contact our support team for further information on the reasons for the refusal and to resolve the issue.